"We're selling trust. We're selling transparency. And, and, and to think that trust is actually a differentiator in a service business, it's kind of a crazy thought, right?"
Brad Katsuyama said this last night on 60 Minutes. He actually said it in a way that indicated he could hardly believe it himself. He could hardly believe that he is having such success because he proved himself trustworthy.
No Brad...it doesn't sound crazy to me! It sounds like you have discovered that trust is a highly undervalued competitive advantage. As implied in the words of Bruce Lee, trust is in the "doing".
I never particularly liked Owen Wilson or Vince Vaughn until they made the movie The Internship in 2013. When the movie came out on video, I bought it. I loved the movie, not so much for the actors, but because of the message. It places the emphasis on PEOPLE in a technology reliant world.
My favorite line from the movie was delivered by Vince Vaughn. He was trying to convince a small shop owner to expand his business by using technology. The owner was hesitant and then Vince's character said it:
"If you fight for your limitations, you get to keep them"
BRILLIANT! Let me explain why this line resonated with me and how it can change your life too.
Hi there. I'm Julia. Founder, Executive Coach and Leadership Development expert at Brave Communication LLC. Unless noted, I wrote all of the posts here in.