Twitter is like a straight jacket for the verbose and long winded writer. I never thought myself to be such until Twitter came along. You have to fit your entire message in 140 characters. This isn't just a word count limit. No! Those 140 characters include spaces and punctuation.
Do you apologize for things that aren't you fault?
Is "I'm sorry" a regular part of your conversation with others?
If someone bumps into you, do you say "I'm sorry"?
If the waiter brought you an incorrect food order, do you apologize for sending it back?
If you answers yes to these questions I want to help you. You're excessive apology is hurting you and your advancement.
"We're selling trust. We're selling transparency. And, and, and to think that trust is actually a differentiator in a service business, it's kind of a crazy thought, right?"
Brad Katsuyama said this last night on 60 Minutes. He actually said it in a way that indicated he could hardly believe it himself. He could hardly believe that he is having such success because he proved himself trustworthy.
No Brad...it doesn't sound crazy to me! It sounds like you have discovered that trust is a highly undervalued competitive advantage. As implied in the words of Bruce Lee, trust is in the "doing".
Everyone has a story about how one came to be in his or her profession. As leaders, our stories are apart of us and help shape our choices and influence our decisions. But have you ever told your team your story? Don't think you have a story worth telling? I challenge you to reconsider. Leaders should tell their stories to their teams in order to harness 3 benefits.
Hi there. I'm Julia. Founder, Executive Coach and Leadership Development expert at Brave Communication LLC. Unless noted, I wrote all of the posts here in.